FAQ & Glossary
Glossary
of Terms
Frequently Asked
Questions
Can I fax
enrolment or change forms?
Yes,
the enrolment form can be faxed for processing but please mail the
original for our files. You will be provided with contact information
including the fax number.
Does the
employee need to sign an
enrolment or change form?
Yes, the employee signature is required on all
enrolment or change forms.
Once an
enrolment or change form is
submitted, how long does it take before I receive a new wallet card?
It will take approximately 15 working days
for a new wallet card to arrive.
How do I get
more employee benefit plan
booklets if I need them?
You will be assigned an Account Manager.
You will be able to reach them by email, phone or fax.
How do I make
changes to employee
information?
It
depends on the type of change. If you are unsure of which
administration form to complete, please contact your Account Manager.
How do I
report an employee termination?
You
will need to complete a Report of Employee Transactions form. This can
be faxed or mailed; or we can accept notification by e-mail containing
the name of the employee and their date of termination.
When is
health evidence required?
Health evidence will be required for any employee
applying for coverage more than 31 days after the effective date of
coverage.
Is there coverage for dependents of a
deceased employee?
Survivor Benefits are available. Please contact
your Account Manager for further details.
What if an
employee dies or becomes
disabled?
In
the event of a Life, Accidental Death & Dismemberment claim,
please
contact your Account Manager that has been assigned to you.
Do I need to
sign Extended Health and
Dental claim forms?
No.
When are
invoices issued?
Invoices will be sent between the 15th
and the 20th of the month. Your payment is due on the first of
the following month.
Can I use pre-authorized chequing to pay
my monthly bill?
Yes. Necessary forms will be
provided.
Is short term disability and long term
disability coverage available?
If you are interested in short term and long term
disability you can ask
Mark Beckham for information on
individual coverage.
Who do I call if I need more help?
You can contact Mark Beckham by email: mark@bencomfsgi.com.
Glossary of
Terms
Accidental Death & Dismemberment
AD&D
provides financial assistance if tragedy strikes and the plan member
dies as the result of an accident. It also provides coverage if an
accident results in the loss of a limb, sight or hearing. Some
additional benefits include rehabilitation, spousal occupation
re-training and a daycare benefit.
Critical Illness
Critical
Illness provides a lump sum benefit payable to an employee who survives
for 30 days (or 180 days for paralysis, MS or loss of speech) after a
covered illness or injury has occurred. It provides financial resources
that allow the employee to adjust to the changes in their lifestyle
that will result after having suffered a critical illness or injury.
Dental Care
Dental
Care plans vary by the extent of the services being covered and your
specific plan design. Dental services can be broken down into three
categories: Basic Services (cleanings, fillings, extractions), Major
Restorative Services (dentures, crowns, bridges) and Orthodontic
Services.
Dependent Life
Dependent Life provides a life insurance benefit
for the plan member's spouse and dependent children.
Extended Health Care
Health
care plans provide a wide range of coverage to supplement coverage
provided by provincial health care plans, including Drug Plans, Vision
Care and Out of Province Coverage.
Life Insurance
Group
life insurance provides financial assistance in the event of a plan
member's death. Optional Life insurance is also available. |
Any
questions? Please contact me: mark@bencomfsgi.com