At BBD, we pride ourselves on our superior Customer Service. Please find a number of comments that we have received from the people that we do business with.

" ....the reason for this letter is to express our thanks for the lady who looked after our account for some time. Jenny Kellett has provided this office with nothing less than exceptional service throughout our insurance dealings with BBD."
David Indge, Great Canadian Dollar Store
 
This is a Letter from the Mayor of Port Coquitlam, Greg Moore. Greg Moore [41Kb]

Greg Moore, Mayor of Port Coquitlam
 
" Working with BBD has been a great partnership for our clients and us (and I hope for BBD as well)! Their client service is top notch (employees are very pleasant and easy to work with) as they work with us to find answers to any problems that arise from time to time in a very timely manner. We have never lost a client placed with BBD unless we have been on the wrong side of a corporate takeover."
Paul Hauk, The Benefits Specialists Corporation
 
" I would like to take a moment to express my thanks to you and your staff for the excellent service and support I receive from BBD. I continue to remain impressed by the excellent service your team has to offer. - Thank you!"

Graham Danford
Read the full letter. Thanks! [27Kb]

"...again, BBD must be congratulated for its very effective style of client management. We certainly appreciate your prompt attention. "
Barry Thomson
 
"Very nice on-line info. Good set up and user friendly."
Kiwanis Village
 
"... you guys are great! Very responsive and helpful much better than the last administrators. "
Mary Parkinson
 
"BBD is one of the easiest TPA\'s to deal with!"
Shawn Fowler at RBC Head Office
 
"You guys have done an awesome job so far with the implementation of this new group. This is my first case with BBD and I am really impressed! "
Connie Santos
 
"Thank you so much for your help. Does anyone ever tell you what a great job you do and how easy you make my job? Your help is appreciated."
Cindy Moffatt of the Carlyle Observer
 
"All of the people in your Vancouver office are great to deal with. You are top notch and came through in spades for the client."
Terry Tresoor
 
"Your levels of prompt and efficient service continue to be superb."
Barry Thomson
 
"We can describe our experience with BBD in 3 words - service and excellence! We have been incredibly impressed with our involvement with BBD and there is a great comfort level when it comes to introducing our clients to their team as we know they are quick to respond to any service need and are always proactive vs. reactive. We look forward to working together on many more new cases in the near future. "
Paul Etherington
 
"BBD's service is wonderful!"
Soren Russow
 
"I will relay your efforts to my colleagues. Very unexpected, very kind and very professional - a great combination!"
Heather Nichol
 
"What I really like specifically in dealing with BBD is my comfort level in allowing the employer/administrator to develop a direct relationship with you over time. I also appreciate the heads up you give me when there are possible administration issues. It is so nice to be proactive and solve problems before they become more difficult than they really need to be. I try to sell the service of an insurance carrier rather than just the rates and these are big advantages. It allows me to look back on the year and recommend that we stay with BBD because I know my clients will continue to receive excellent service and I can say it with conviction."
Chad Donnelly, Bell Financial Inc.
 
"Thanks for making the client so happy with us and with BBD!"
Bev Mitchell
 
"I have just placed my first group with you folks it was truly my pleasure doing business with BBD, it was a true example of what "customer service" is all about. "
Debra Keller
 
"I sure have appreciated the work you have done. you have gone far above the service I get from other providers. Thank you very much for your work and for making this easy"
Duane Erion
 
"For a small enterprise company with only three employees having access to BBD Online is a definite bonus, it's like having a full time benefits administrator on payroll. It's simple to use, has all the information you need at a moments notice and is accessible 24/7/365. "
Brian Vos
 
"I've had the opportunity of working with BBD with their Advisor Branding program since October 2007. The ability to automatically include our corporate logo in proposals and client web portals adds a high level of polish and prestige to our overall service offer. This is a highly innovative programme, and demonstrates that once again BBD is on the cutting edge with their service offer to brokers."
Steven Dumas
 

Note: All quotes used with permission!