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Provincial Telehealth Resources: An Interactive Map of Canada

By: Benefits by Design | Tuesday August 27, 2019

Updated : Tuesday December 1, 2020

Technology has come a long way. Consider how the advent of artificial intelligence (AI), automation, fitness wearable devices, and personalization will continue to affect industries.

The health insurance landscape in Canada is changing. Digital health technologies are poised to increase access to care, relieve stress on the Canadian healthcare systemreduce wait times, and more!

What is Telehealth?

Telehealth generally refers to technology that allows the remote delivery of healthcare services. Through a mobile device or a desktop computer, an individual can access healthcare services. For example, these services may include doctors, counselling, physiotherapy, and more. 

Provincial Health and Telehealth Resources

Some of the telehealth resources available to Canadians vary by province – but don’t worry! We’ve compiled a list of provincial resources and packed them all up in this neat, interactive map. To view the resources available in your province, simply hover over one of the yellow provinces and click to visit the appropriate resource.

If your province is grey – don’t fret! While it does mean we weren’t able to find any provincial resources explicitly dedicated to telehealth, that doesn’t mean you’re out of luck. Other telehealth and telemedicine services are available Canada-wide. We intend to update this map as availability changes or new services become available. In time, we hope to see all of Canada lit up in yellow to indicate provincial telehealth availability, but for now, this map is up to date as of October 19th, 2020.

Provincial Telehealth Resources

There are a lot of provincial telehealth resources (way too many to fit into a single map), so we’ve listed them by Province below:

Alberta (AB)

Alberta Health Services

Alberta Health Services uses technology solutions for clinical, educational, and administrative services, providing a patient-focused, quality health service that is accessible and sustainable.

MyHealth Alberta

MyHealth Alberta was created by the Government of Alberta and Alberta Health Services to have a place for health information that they can trust. Healthcare experts across the province make sure the information is correct, up to date, and written for Albertans.

Tia Health

Tia Health connects Canadian physicians and other providers to Canadians. Much like an in-person visit, the doctor is responsible for understanding your case, medical history, and determining appropriate treatment. If unable to help, they will advise an in-person visit to a clinic or hospital.

Tia Health is available for free in British Columbia, Alberta, and Ontario with a valid health card.

Wello

Wello is a virtual medical service available via phone or video chat 24 hours a day, 7 days a week. They have developed a number of useful resources to help Canadians navigate the complexities and uncertainties of the COVID-19 pandemic.

British Columbia (BC)

BC E-Health

BC’s E-Health program is about using information technology to provide the best patient care possible. eHealth brings faster, safer, better healthcare to British Columbians by giving authorized health professionals electronic access to secure, complete patient health records when and where they deliver care.

CloudMD

With CloudMD, you get virtual care from a licensed Canadian doctor on your phone, tablet or computer. CloudMD works with a national network of Canadian licensed physicians to provide patients with an affordable, way to get the care they need.

CloudMD is available for free in British Columbia and Ontario.

Tia Health

Tia Health connects Canadian physicians and other providers to Canadians. Much like an in-person visit, the doctor is responsible for understanding your case, medical history, and determining appropriate treatment. If unable to help, they will advise an in-person visit to a clinic or hospital.

Tia Health is available for free in British Columbia, Alberta, and Ontario with a valid health card.

Vivacare

Vivacare provides virtual appointments with doctors and then follow-up visits in-person as needed. With 9 clinic locations and 4 pharmacies in BC, Vivacare offers more than 8 medical services, including telehealth.

Wello

Wello is a virtual medical service available via phone or video chat 24 hours a day, 7 days a week. They have developed a number of useful resources to help Canadians navigate the complexities and uncertainties of the COVID-19 pandemic.

Manitoba (MB)

Health Links

Health Links is available to all Manitobans, operating 24 hours a day, 7 days a week with a team of registered nurses. Service is provided in both French and English, with nurses following assessment guidelines to triage health issues.

MB Telehealth

MBTelehealth provides Manitobans with access to health services through the use of technologies, to overcome the barriers of distance, time, and expense.

Newfoundland (NL)

Provincial Sites and Facilities

An interactive map depicting which sites/facilities offer telehealth appointments with providers across Newfoundland.

Telehealth Newfoundland 811

Telehealth Newfoundland 811 connects you with a registered nurse to discuss any medical issues or concerns you might have.

New Brunswick (NB)

Tele-Care

Tele-Care is a free, bilingual and confidential telephone service. Registered Nurses provide telephone triage and information for non-urgent health concerns to enable callers to make informed health decisions 24 hours a day, 7 days a week.

Nova Scotia (NS)

Nova Scotia Health

Nova Scotia Health uses audio/video technology to connect patients with Nova Scotia Health Authority and IWK Health Centre health care providers on an interim basis (physicians, nurse practitioners and allied health professionals

Tele-Care 811

Tele-Care is a free, bilingual and confidential telephone service. Registered Nurses provide telephone triage and information for non-urgent health concerns to enable callers to make informed health decisions 24 hours a day, 7 days a week.

Tia Health

Tia Health is a free-for-service model in Nova Scotia, offering access to medical professionals across Canada. In some provinces, such as Ontario, British Columbia, and Alberta, the provincial health care plan may cover the cost.

Ontario (ON)

CloudMD

With CloudMD, you get virtual care from a licensed Canadian doctor on your phone, tablet or computer. CloudMD works with a national network of Canadian licensed physicians to provide patients with an affordable, way to get the care they need.

CloudMD is available for free in British Columbia and Ontario.

CoverHealth

CoverHealth takes a modern approach to telemedicine. They’re open 7 days a week with a variety of providers to meet your healthcare needs.

OTN

OTN is part of Ontario’s publicly funded healthcare system, providing virtual care to all. They are not a healthcare provider can cannot provide medical advice or treatments to patients, but remain an excellent resource for information gathering and asking questions.

Telehealth Ontario

Telehealth Ontario is a free, confidential service for health advice and information. A Registered Nurse will take your call 24 hours a day, 7 days a week. After a brief intake, the nurse will direct you to the most appropriate level of care.

Tia Health

Tia Health connects Canadian physicians and other providers to Canadians. Much like an in-person visit, the doctor is responsible for understanding your case, medical history, and determining appropriate treatment. If unable to help, they will advise an in-person visit to a clinic or hospital.

Tia Health is available for free in British Columbia, Alberta, and Ontario with a valid health card.

Prince Edward Island (PEI)

Telehealth PEI 811

Through Telehealth PEI 811, a registered nurse is available 24 hours a day to answer your health questions over the phone and will help you determine whether you require emergency or non-urgent medical attention, provide current, reliable information related to your health issue; and offer helpful guidance about health services available in the province.

Quebec (QC)

CliniqueGO

CliniqueGo is available throughout Quebec and can quickly provide you with medical advice from the comfort of your own home.

Info-Sante 811

Info-Sante 811 is a free and confidential telephone consultation service that promptly puts you in contact with a nurse in case of a non-urgent health issue.

Quebec Blue Cross

Quebec Blue Cross supports the health and wellness of clients by offering an EQ Care virtual service. It is available 24/7.

Saskatchewan (SK)

eHealth Saskatchewan

eHealth Saskatchewan links patients to both specialized and general healthcare providers from across the province using highly secure video conferencing technologies.

HealthCare Plus

HealthCare Plus provides virtual clinics 24 hours a day, 7 days a week. Through a team of experienced medical doctors, they can provide remote care where and when you need it.

Lumeca

Lumeca is a virtual health consultation tool that connects Saskatchewan Health Card Holders to Saskatchewan Physicians for free. You’ll be assigned a doctor or nurse who will assist you.